Answer 5_1_4

Question 4  What levels of decision making can be made with these different systems?

• Transaction processing systems enable operational decisions to be made, e.g. ordering new stock.
• Knowledge work systems enable decisions to be made at a specialist level.  These can be considered as tactical decisions, e.g. what metal compositions are used in a bearing.
• Management support systems used by senior managers to make strategic decisions, e.g. to build a new factory.

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