Management of Change

Quiz

Which of these should be features of a well implemented system?
1. Acceptance of the new system by all staff
2. More efficient work practices
3. Sense of empowerment of staff to carry out the core function of the organisation
4. The software and hardware look professional.
How many computer systems actually achieve their success criteria?
1. 95 %
2. 75 %
3. 40 %
4. 15 %
Some solutions are a technological succes, but an overall failure. This is because:
1. there is poor understanding between the client and the analysts.
2. users have too much expectation as to what the system can do.
3. the system is difficult to use
4. the system was imposed by management
Many organisations are frightened by the implications of ICT changes. Which one of these is the MOST compelling reason to carry out a change regardless.
1. A competitor might carry out a change and gain a considerable advantage.
2. The change will make the company look more professional.
3. The number of staff will be reduced and overheads can be cut.
4. The new system will enable staff to serve the customers better.
Which of the following changes will result from the implementation of a new ICT system?
1. Staus and responsibilties may be altered
2. Work flows will alter.
3. There will be more opportunity for errors to occur
4. Steps to complete a task will be reduced.
Changes in responsibility occur as a result of implementation of new systems. Which one of these will be the result of sensitive implementation?
1. Loss of responsiblilty leads to loss of status.
2. Those who gain status demand increased wages.
3. Changes in responsibility are accepted because the staff have a sense of ownership of the changes.
4. Staff who do not accept the changes will be made redundant.
Hot desking means:
1. the desk is a work station for a computer.
2. work is done from home.
3. employees are expected to share a desk at the same time.
4. several employees share the same work station at different times.
How can the social atmosphere in an office affected by the implementation of a new ICT system be improved?
1. Ensure that all workstations comply with the relevant regulations.
2. Impose the system from above
3. Include a social area in the office.
4. Make staff redundant.
While a change is being implemented, a junior employee expresses some misgivings. The BEST way to deal with this is:
1. to listen to the employee and then do nothing.
2. to listen to the employee and make every effort to take their misgivings into account.
3. to threaten the employee with disciplinary action if they don't do as they are told.
4. to make the employee redundant.
Which one of these statements about training is true for a well managed implementation of a new ICT system?
1. The employees are trained on how to use the software.
2. The employees are trained on how to use the hardware.
3. The employees recieve training on both the hardware and software.
4. The employees recieve training on both the hardware and software and are told about the new procedures that are needed.