All businesses need a corporate business strategy. The MOST compelling reason is because:

1.   ?    they are obliged to by law.
2.   ?    the bank will foreclose on them if they don't.
3.   ?    without one the company will drift aimlessly and possibly go out of business.
4.   ?    it looks more professional to the customers

Many business strategies are based on SWOT analyses. A SWOT analysis is:

1.   ?    a breakdown of the proportion of the workforce is involved in research and development.
2.   ?    a detailed study of the company's strengths, what it could do to improve, what new opportunities there are, and what factors could have a negative impact on the company.
3.   ?    A study of factors that could have a negative impact on the company or damage it irretrievably.
4.   ?    A task designed to keep senior managers focussed.

A good ICT strategy will ensure that:

1.   ?    the company uses the most up to date hardware and software.
2.   ?    the needs of the ICT systems are served.
3.   ?    the minimum amout of resources are allocated to ICT and at a junior level.
4.   ?    the ICT resources will support the company in its core activity.

Which one of these statements is an advantage of end-user computing.

1.   ?    Users' needs are met exactly.
2.   ?    The systems are designed without reference to an IT expert.
3.   ?    The software is designed for the needs of the particular department without reference to any another department.
4.   ?    Documentation is limited

What is meant by formal information flows?

1.   ?    They are formal if passed from a senior level to a lower level in the hierarchy. Information flows from junior to senior levels are informal.
2.   ?    They have to be written to a company style, e.g. as memoranda.
3.   ?    They are only formal if they are on paper. They are informal if a computer is used.
4.   ?    There is a procedure according to which information is passed.

Which one of these is an operational decision?

1.   ?    Whether to promote a stock-line that is not selling well.
2.   ?    Whether to order stock that has fallen below a certain level.
3.   ?    Whether to institute disciplinary procedures against an employee.
4.   ?    Whether a new store should be opened.

The decision to open a new factory is an example of:

1.   ?    an unstructured decision
2.   ?    a tactical decision
3.   ?    a strategic decision
4.   ?    a formal decision

Strategic decisions are made at:

1.   ?    the level of senior management
2.   ?    middle management
3.   ?    junior management
4.   ?    on the shop-floor

Which of these factors are considered to be pressures on a company?

1. Customers
2. Suppliers
3. Employees
4. Products

Which one of these factor in end-user computing may pose the most serious threat to the security and integrity of company data.

1.   ?    Ineffective use of resources.
2.   ?    Incompatiblility of software and hardware between departments
3.   ?    Poor documentation by the designer.
4.   ?    Missing security features in the solution, e.g. no password.